This document outlines what refunds we offer for Pro top-ups & servers. When contacting us about a refund, provide the following;
- Email associated with your FSHOST account.
- Date of top-up.
- Reason for refund.
Payment processing fees
When you make a purchase through our website, payment processors take an amount from the transaction to cover their operating costs. This is normally taken away as soon as the payment is made by you and can't be refunded unless they agree or we're protected.
Your account balance
Our system uses a top-up system in which money can be added to your account balance. This can be used on any Pro server you want to create or renew. Once you start a server, you're charged the monthly price. If you don't have enough account balance to pay by renewal, it'll be stopped and will stay inactive on your account for two (2) months, free of charge.
What we can offer
Depending on the situation, we can offer the following;
- Amount returned to your website balance.
- We can reset the server expiry date.
- We can extend your server expiry date.
Any other refund methods mean we need to do the refund from our payment processor. Please see "Fees" to read about payment fees from our payment processor.
If we refund for a server through our payment processor, its data will be deleted immediately.
Questions for us
If you have any questions about the refund policy, please send us an email at: [email protected]